STEPS IN SETTING UP APPOINTMENT

1. Called Person: "MEP, Good Morning"
2. Caller introduces herself.
3. Called Person checks name.
4. Caller confirms name
5. Called Person offers help
6. Caller asks appointment with X
7. Called person asks what it's about
8. Caller explain the reason
9. Called person acknowledges-asks when would be a good time
10. Caller suggests a time and date
11. Called person rejects or confirms.
12. Caller and called person agree on the appointment.
13. Called person offers anothe rhelp.
14. End the call.

CHANGING APPOINTMENTS

1. reference to original appointment
2. Statement of problem/Need for the change of appointment
3. Making new appointment
4. Confirmation

USEFUL EXPRESSIONS:

STATING REASON FOR THE CALL
I'm calling to...
I'd like to..
I need some information about....

SETTING UP APPOINTMENTS
When would be a good time?
Would Thursday at 5;00 be good for you?
What about July 21st?

That would be fine.
No, sorry, I can't make it then.
Sorry, I'm too busy next week.

CHANGING APPOINTMENTS
We have an apppointment for next month, but...
I'm afraid I can't come on that day...
Could we reschedule it?

ENDING A CALL
OK. I think that's all.
Thanks very much for your help.
Please call if you need anything else.
Goodbye and thanks.